Microsoft 365 Business account locked out due to Authenticator MFA issue

Hi לירן פלרמן ,

If you’re still unable to reach an agent, there’s a workaround you can try. You may consider registering for a new tenant by signing up for a trial subscription using this link: Compare All Microsoft 365 Plans | Microsoft. This would allow you to create a new tenant following the provided prompts. Once set up, you can access the admin console of the new tenant and submit a support ticket requesting to speak with the Data Protection team on behalf of your previous tenant.

Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.

I’m truly sorry that I can’t directly assist with submitting the ticket. I sincerely hope you’ll be able to regain access to your account soon.

If you need help or have any questions during the process, please feel free to reach out — I’m always here and happy to assist.

Thank you again for your understanding and patience.

Hi לירן פלרמן ,

After checking your tenant, I can confirm that you are currently the only administrator.

In this situation, you will need assistance from the Microsoft Data Protection team. Please find the Microsoft customer service phone number for your country/region and contact the frontline support team so they can help you open a service request: Customer service phone numbers - Microsoft Support

In some countries, this is an automated conversation: First, when you call the hotline, they will ask you what kind of problem you are struggling with.

Answer: Authenticator.

A: What products do you use?

B: Office 365 for business.

Verification: Education or company account?

B: For companies

A: Are you an administrator?

B: Yes.

A: Are there any other administrators in your organization?

B: No.

A: I need one.... Service request?

B: Yes

If your organization's Office 365 Business/Education subscription is from a partner or reseller, and the global administrator is unable to open a service request on your end, contact the reseller's support provider to help open a service request on behalf of you instead.

If you still cannot reach to agent, there is still a workaround, you might consider registering for a new tenant by signing up for a trial subscription via this link Compare All Microsoft 365 Plans | Microsoft. This would allow you to create a new tenant following the provided prompts. Once set up, you can access the admin console of the new tenant and submit a support ticket requesting to speak with the Data Protection team on behalf of your previous tenant.

Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.

I understand that this entire process can feel long and complicated, and I truly appreciate your patience while working through it. These steps are in place to protect the security of your account, so I hope you can understand why they are required. I sincerely hope you’ll be able to regain access to your account soon. If you need help at any point, or if you have any questions during the process, please feel free to reach out, I’m always here and happy to assist.

Thank you again for your understanding and patience.

Hello לירן פלרמן ,

Please let me know your domain so I can check if there are any other administrators in your tenant.

If you have been the only administrator since the beginning and haven’t assigned the Global Administrator role to anyone else, you are likely the sole administrator.

Once that’s confirmed, I can provide the appropriate methods to reset your MFA.