I cannot download games I have purchased through Microsoft store or access my Xbox account through the Xbox account.

Peyton Brugger 0 Reputation points
2026-10-12T01:56:54.1166667+00:00

For Months now I have tried back and forth to download Hitman Absolution ( A game I purchased) as well as many other game pass games through the Microsoft store on my windows PC. I am fully up to date, reinstalled the Store, Gaming Services, and XBOX app multiple times. Gone through every step that is recommended. Used AI help and the issue is still not resolved. Every Time I go to download a game it says "You're Almost ready to play. To Play games on your PC, we need to install some gaming components. You only need to do this once.". However I previously installed and played the game and currently have Balatro downloaded through the same application and can play just fine. At this point I am not sure what else I can do to resolve the issue.

Windows for home | Windows 11 | Microsoft Store
0 comments No comments

2 answers

Sort by: Most helpful
  1. Carl-L 23,450 Reputation points Microsoft External Staff Moderator
    2026-10-13T07:04:04.6066667+00:00

    Hello Peyton Brugger,

    Welcome to Microsoft Q&A forum.

    Before we proceed further, may I have a photo of the situation to check for you? Please remember to remove all personal information before posting. Also, may I know if you are having any issue downloading from other platforms?

    I'm waiting for your reply.

    Was this answer helpful?


  2. Peyton Brugger 0 Reputation points
    2026-10-12T01:57:40.3966667+00:00

    I have quite literally Done all of that

    Was this answer helpful?

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.