video is playing but audio is not working why sir

asus vivobook 14 0 Reputation points
2026-10-11T01:05:19.7366667+00:00

when i am using youtube video is playing but audio is not working

Windows for home | Other | Music, photos, and video
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  1. Hendrix-V 19,940 Reputation points Microsoft External Staff Moderator
    2026-10-11T05:56:23.63+00:00

    Hi asus vivobook 14,

    Since the video itself is playing correctly, it would be helpful to determine whether the missing audio is limited to YouTube.

    Please test:

    • Play audio from another website in the same browser.
    • Try the same YouTube video in another browser.
    • Try a local audio or video file on the PC.

    If sound works elsewhere but not on YouTube, please let us know which browser you’re using and whether YouTube shows the video as muted.

    This will help narrow down whether the issue is browser-specific or affects Windows audio more broadly.

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  2. Estrella721 46,685 Reputation points Independent Advisor
    2026-10-11T01:44:49.7533333+00:00

    Are you using Windows 10 or Windows 11?

    Are you watching YouTube through the app or a web browser?

    When you play another video, is there no sound as well?

    Have you tried playing these videos on another computer? If so, is it working there?

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  3. AI answer

    2026-10-11T01:05:36.82+00:00

    If YouTube video plays but there is no sound, the most common causes are the wrong output device, app-specific volume settings, audio enhancements, audio services, or the audio driver.

    Try these steps in order:

    1. Check the app volume
      • Select Start > Settings > System > Sound.
      • Select Volume mixer.
      • Under Apps, make sure the browser playing YouTube is not muted and the volume slider is turned up.
    2. Check the browser output device
      • In Start > Settings > System > Sound > Volume mixer,
      • Under Apps, confirm the browser is using the correct Output device.
    3. Check the main sound output
      • Select Start > Settings > System > Sound.
      • Under Output, select the correct audio device.
      • Make sure volume is not muted and the slider is up.
    4. Set the playback device as default
      • Go to Start > Settings > System > Sound.
      • Select More sound settings > Playback.
      • Right-click the correct device and select Set as default.
    5. Turn off audio enhancements
      • Go to Start > Settings > System > Sound.
      • Select the audio device being used.
      • Under Advanced settings, set Audio enhancements to Off.
    6. Restart Windows audio services
      • Select Start, type services.msc, and press Enter.
      • Right-click Windows Audio and select Restart.
      • Right-click Windows Audio Endpoint Builder and select Restart.
      • Test YouTube again.
    7. Update the audio driver
      • Open Device Manager.
      • Expand Sound, video and game controllers.
      • Right-click the audio device and select Update driver.
      • Restart the PC.
    8. If sound is missing everywhere, not just YouTube
      • Check speaker or headphone connections.
      • If using USB audio, try a different USB port.
      • Unplug headphones to test whether sound returns to speakers.

    If the issue started after a Windows update, updating the audio driver or rolling back the driver in Device Manager > audio device > Properties > Driver > Roll Back Driver can help.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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