logged in earlier because office home 2024 will not receive or send on macbook air. Was directed to a live support tech for a $5 charge that was said to be reimbursable. Live tech spt did not fix problem. Credit card billed $70. Would like reimburseme

Investigate the $70 charge through your Microsoft account’s Manage your payments page, then contact Microsoft Support—or your card issuer if the charge is not listed as Microsoft—to request reimbursement and prevent further charges.

Request reimbursement for the $70 charge

This Q&A forum cannot access billing records or issue refunds.

1. Open Manage your payments and sign in with the Microsoft account used when contacting support.
2. Find the $70 transaction and select Investigate. Microsoft specifically directs customers with unrecognized charges through this process.^1^
3. If reimbursement is not available there, open Contact Microsoft Support:
   • Enter unexpected $70 support charge and promised reimbursement.
   • Select Get Help, then Contact Support.
   • Provide the transaction date, amount, statement description, and any receipt or support case number. Do not post those details publicly.

If the charge does not appear in your Microsoft payment history, or the card statement does not identify Microsoft as the merchant, contact the company shown on the statement. Also contact your card issuer and report an unauthorized transaction. A chargeback is a payment dispute initiated through the card issuer, but Microsoft recommends contacting its support first for a refund involving a Microsoft purchase.^2^

If payment details may have been obtained without permission, ask the card issuer to secure or replace the card—not merely dispute this single charge—so additional transactions cannot occur.^1^

Continue troubleshooting Outlook 2024 for Mac

Since the live-support session did not resolve the mail problem, use these checks to identify whether the failure is in Outlook or with the email account:

1. Test the mailbox through its webmail site.
   • If webmail also cannot send or receive, check mailbox storage and contact the email provider because the problem is not confined to the Mac application.
   • Microsoft cloud storage being full prevents both sending and receiving.^3^
2. Ensure Outlook is online.
   • In Outlook, open the Outlook menu.
   • Confirm Work Offline is not selected.
3. Check the account configuration.
   • Go to Tools → Accounts.
   • Select the affected account.
   • Check the email address, username, and password.
   • For a POP or IMAP account, obtain the required incoming/outgoing server, SSL, port, and authentication settings from the email provider rather than guessing them.
4. For POP or IMAP sending failures, enable SMTP authentication.
   • Go to Tools → Accounts and select the account.
   • Under Outgoing server, choose More Options.
   • Select the authentication method required by the email provider and enter the credentials.^4^
5. If it works on another network but not the current one, ask the internet provider or network administrator whether SMTP is blocked and whether an alternative SMTP server is required.^4^

For continued technical assistance, use Help → Contact Support inside Outlook, or the Microsoft Support contact path above, and keep the billing request separate from the Outlook case.

References

1. How to investigate a billing charge from Microsoft | Microsoft Support
2. What is a chargeback? | Microsoft Support
3. I can't send or receive messages in Outlook for Mac | Microsoft Support
4. I can't send or receive messages with Outlook for Mac | Microsoft Support