can't transfer calls

Remove the existing Bluetooth pairing on both devices, then set up Calls again inside Phone Link so Windows creates a fresh call-capable Bluetooth connection.

Re-pair Phone Link for calls

1. Close Phone Link completely on the PC.
2. On the Android phone:
   • Open Settings → Connected devices → Connection preferences → Bluetooth.
   • Tap the settings icon beside the PC.
   • Select Unpair or Forget.
3. On the Windows 11 PC:
   • Open Start → Settings → Bluetooth & devices.
   • Select the Android phone, then Remove device.
   • Remove any duplicate entry for the same phone.
4. Open Phone Link → Calls and set up calling again.
5. When pairing prompts appear:
   • Confirm that the PIN matches on both devices.
   • Accept the prompts on both the phone and PC.
   • Select Allow for the Android call permissions.

This is Microsoft’s supported recovery procedure when Phone Link’s calling connection has not connected correctly over Bluetooth.^1^

After pairing, place a normal test call from Phone Link → Calls. If the separate call window opens and PC audio works, retry moving an active call to the PC. Phone Link requires Bluetooth on both devices and Android permissions for PC calling.^2^

If the call still stays on the phone

• In Phone Link → Settings → Features → Calls, turn on Allow this app to make and manage calls from my phone.^3^
• If Intel Unison, Virtoo by LG, or another phone-linking application is installed, disable it or sign out of it. Then repeat the unpair-and-pair procedure; Microsoft notes that these applications can conflict with Phone Link calling.^1^
• On Android, exclude Link to Windows from battery optimization. Depending on the phone, look under Settings → Apps → Link to Windows → Battery and select Don’t optimize or the equivalent option.^1^
• If using Bluetooth headphones connected to the PC, test with the PC’s built-in speakers/microphone or a wired headset. Phone Link does not support relaying an Android call through a Bluetooth headset connected to the PC.^1^

If even a call started from Phone Link → Calls cannot use PC audio after re-pairing, update the PC’s Bluetooth driver from the PC or Bluetooth-adapter manufacturer. That result points to the PC’s Bluetooth calling connection rather than the visible general-purpose device connection.

References

1. [Android](https://support.microsoft.com/windows/apps/phonelink/troubleshooting-calls-in-the-phone-link#**check-do-not-disturb-on-your-pc**)
2. [Android](https://support.microsoft.com/windows/apps/make-and-receive-phone-calls-from-your-pc)
3. [Android](https://support.microsoft.com/windows/apps/phonelink/setting-up-calls-in-the-phone-link)