Unable to redeem rewards points.

Question

Unable to redeem rewards points.

Matthew H 0

I was going to redeem some of my points today and saw that almost all options are greyed out stating "on the go?" I looked at others with similar issues and never saw any resolutions. I was trying Amazon and the Walmart but both are not available for me.

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2 answers

Your answer

Answer 1

Francisco Montilla 31,170 Independent Advisor

Hello,

That on the go message in usually triggers when the system detects you are outside your normal region or country. Are you using a VPN, proxy, or a work network right now that might be routing your internet traffic somewhere else? Also are you currently traveling or did you just get back from a trip?

Let me know so we can figure this out.

Matthew H 0 Reputation points

2026-10-10T12:05:22.34+00:00

No. I don't use a VPN or proxy and I don't travel.
Francisco Montilla 31,170 Reputation points Independent Advisor

2026-10-11T02:27:17.84+00:00

Hmm, then could you check what country or region is set on your Microsoft account profile?

Also, if you try opening the rewards page on your phone using mobile data instead of your home Wi-Fi, does it still give you that same error?
Matthew H 0 Reputation points

2026-10-11T03:12:12.21+00:00

Same problem on the phone using mobile data. I don't see a location for region, but I have never modified in all the years I have been using it.
Francisco Montilla 31,170 Reputation points Independent Advisor

2026-10-11T08:33:04.05+00:00

To find that setting, go to account.microsoft.com, sign in, click on the Your info tab near the top, and scroll down to Profile info to see Country (or region). What country is listed there, and does that match where you currently live?

Also, are you still able to earn points from your daily searches and tasks, or does the on the go message pop up there as well?
Matthew H 0 Reputation points

2026-10-11T12:36:47.1366667+00:00

My region is the United States which is accurate.

I can still get points from daily searches and task.
Francisco Montilla 31,170 Reputation points Independent Advisor

2026-10-12T01:42:28.5933333+00:00

I see. The only thing I can think of is that your account was flagged by the automated location filter on Microsoft's backend. When this happens, there isn't a setting on your end that will clear it.

Your only real solution here is to open a ticket directly with the Microsoft Rewards support team at https://rewards.bing.com/support so they can manually review and clear the location flag on your account. In the form, let them know you are located in the United States, your account region is set to the US, you do not use a VPN, and all redemptions are blocked with the on the go error.

Answer 2

The "On the go?" message usually means the reward cannot be redeemed because of region or other eligibility restrictions.

Check these common causes:

Redeem only in the same region where the Microsoft Rewards account was signed up. Rewards points cannot be redeemed while traveling in another market or region.
Do not use a VPN or proxy. Microsoft specifically says not to use a VPN when redeeming points.
Use a mobile or landline phone number for verification, not a VoIP number.
If phone verification failed too many times, wait 48 hours before trying again.
Some gift cards may simply be unavailable or out of stock. Microsoft states that some gift cards are not always available and recommends checking the Redeem page again later.

To verify the order status for anything already attempted:

Sign in to the Rewards page.
Select Redeem.
Select Order history.
Check the Status column for the order.

If the account is in the home region, no VPN is being used, and the rewards are still greyed out, the documented next step is to contact Microsoft Rewards Support using the support form.

References: