How do I fix it saying " The account you're attempting to sign in with isn't provisioned for this environment. Your application may not be configured correctly."

khenan 20 Reputation points
2026-10-09T18:11:40.21+00:00

I bought Rainbow Six Siege Elite Edition from the Microsoft Store. Then, it tells me to install from the Xbox app. When I go to the Xbox app and press play, even though I have Ubisoft connect installed, it always says "The account you're attempting to sign in with isn't provisioned for this environment. Your application may not be configured correctly." I have tried many things and it still won't work. I am logged in with the same email on both the Xbox app and Microsoft Store. What can I do to help it?

Windows for home | Windows 11 | Gaming
0 comments
Answer accepted by question author
Carl-L 23,535 Reputation points Microsoft External Staff Moderator
2026-10-10T07:27:28.77+00:00

Hello khenan,

Welcome to Microsoft Q&A forum.

Before we proceed, may I have a photo of the situation to check for you? Please remember to remove all personal information before posting. Additionally, may I know if this happens in any other games or apps?

I'm waiting for your reply.

Was this answer helpful?

1 person found this answer helpful.

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. khenan 20 Reputation points
    2026-10-13T10:10:24.6566667+00:00

    I fixed it

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.