pop ups saying I have trojan virus.....

Question

Marilyn Chachere 0

Pop Ups on my DELL intel CORE 13 desktop say I have trojan virus...all of these have quilwardaum.co.in

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2 answers

Answer 1

Hi. I'm David, and I'm happy to help you.

What you are experiencing are likely fake security alerts triggered by browser notifications rather than a malware infection.

To remove these pop-ups in Microsoft Edge, follow these steps:

Open Microsoft Edge;
Copy and paste edge://settings/content/notifications into the address bar and press Enter;
Scroll down to the "Allowed to send notifications" section;
Look for the website address associated with "quilwardaum" or any unknown domain.
Click the three dots (...) next to that domain and select "Block" or "Remove".

(If you don't find it in this menu, let me know. Further investigation is needed.)

As a precaution, run a full scan with Microsoft Defender or your preferred antivirus to ensure your system is completely clean.

Feel free to ask any questions you may have.

Answer 2

Those pop-ups are commonly a scam or abusive browser notifications, not proof that Windows found a real trojan.

Recommended steps:

Do not click the pop-up and do not call any phone number shown. Microsoft warning messages do not include a phone number to call.
Close Microsoft Edge with Task Manager if the browser is stuck:
- Right-click Start
- Select Task Manager
- Select Processes
- Under Apps, right-click Microsoft Edge
- Select End task
- Reopen the browser normally
Run a full malware scan with Microsoft Defender Antivirus. If needed, also run Microsoft Safety Scanner.
Keep SmartScreen enabled in Microsoft Edge. SmartScreen helps warn about unsafe websites and downloads.
Avoid that site and similar pages. Sites that aggressively open pop-ups and misleading buttons are a known malware and scam risk.
If any information was entered or remote access was allowed, change passwords immediately and check for unfamiliar apps that were installed.
Report the scam if it included fake support claims or a phone number.

Useful signs from this scenario:

Constant unexpected pop-ups can be a malware symptom, but they can also come from scam pages or abusive notifications.
Microsoft does not make unsolicited calls or ask through pop-ups to fix a computer.
Microsoft Edge includes pop-up blocking by default and can help stop support scam pop-up loops.

References: