how to fix this problem 0X800704C6

AARUSH KANODIA 0 Reputation points
2026-10-09T15:06:08.5833333+00:00

when i try to install Minecraft for windows or any other app from Microsoft store it shows we can't connect to the service and shows this error 0X800704C6, and show retry option and when I press on retry it again shows the same error

Windows for home | Windows 11 | Microsoft Store
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  1. IGYQ 22,235 Reputation points Independent Advisor
    2026-10-09T16:23:44.4833333+00:00

    Hi!

    Welcome to the Microsoft Q&A forum.

    Error 0x800704C6 usually indicates a network connectivity problem. It means the Microsoft Store cannot connect to the service it needs to download apps.

    Can you tell me is this the first time that it happened? Can you recall when was the last time that you have successfully downloaded a certain app without any issues. Also, are you using your home internet when you encountered this error?

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  2. AI answer

    2026-10-09T15:06:25.4833333+00:00

    Try these Windows 11 steps in order:

    1. Close and reopen Microsoft Store.
      • Select X to close it fully, then open it again.
    2. Check for Windows updates.
      • Go to Start > Settings > Windows Update > Check for updates.
      • If updates are available, select Install now.
      • Restart the PC after updates finish.
    3. Update Microsoft Store.
      • Open Microsoft Store.
      • Select Library > Get updates.
      • Let Store updates install completely.
    4. Reset the Microsoft Store cache.
      • Press Windows key + R.
      • Type wsreset.exe and select OK.
      • A blank Command Prompt window opens, then closes after about 10 seconds, and Microsoft Store opens automatically.
      • Try installing Minecraft again.
    5. Run the Windows Store Apps troubleshooter.
      • Go to Start > Settings > Update & Security > Troubleshoot.
      • Select Windows Store apps > Run the troubleshooter.
    6. Repair or reset the app.
      • Use the Windows app repair or reset option for the affected app.
    7. Reinstall the app from Library.
      • In Microsoft Store, select Library.
      • Find the app and select Install.
    8. If the app still does not appear or install, check these common causes:
      • The app is not available in the current country or region.
      • Family settings are hiding the app.
      • The app is no longer available in Microsoft Store.
      • The app is not compatible with the device.
      • The PC was updated recently but not restarted.
      • The PC is not signed in with the correct Microsoft account.

    If this started after recent Windows updates or software installation, restart the PC again. If the issue continues after multiple restarts, reinstall any recently installed programs or Windows updates that may not have completed correctly.

    Avoid manually changing or deleting Windows Registry keys for this issue, because that can cause additional system problems.

    References:

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