2 Microsoft accounts one canceled and keep gettting billed

1. Check where the Family subscription is billed from:
   • Sign in to Services & subscriptions at account.microsoft.com/services with the Microsoft account that had the Family plan.
   • If Manage, Cancel, or Change payment appears, it is billed by Microsoft.
   • If those options are missing or limited, it is likely managed by a third party.
2. If the Family subscription was bought on iPhone or through the App Store:
   • It must be managed in Apple ID subscription settings.
   • Microsoft cannot cancel, refund, or modify billing for subscriptions purchased through Apple.
3. If the Family subscription was bought directly from Microsoft and billing continues:
   • Confirm the cancellation status on Services & subscriptions.
   • Check the subscription end date.
   • A charge can still happen if cancellation was made less than 2 days before the billing date.
   • Also confirm the correct Microsoft account was used, because charges can come from a different Microsoft account using the same card.
4. If there are two Microsoft accounts using the same credit card:
   • Review order history for duplicate purchases.
   • If only one charge appears in one account, another Microsoft account may also be using that same card.
   • Use Payment options > Investigate to search for other accounts using the card.
5. To keep the Personal subscription on the iPhone account:
   • Sign in with that same Microsoft account when using Microsoft 365 on the PC.
   • If that Personal subscription was purchased through Apple, subscription billing remains managed through Apple ID settings.
6. A Microsoft 365 subscription cannot be transferred from one Microsoft account to another.
   • If the goal is to use the existing Personal subscription on the PC, sign in on the PC with the same Microsoft account that owns that subscription.
7. If the Family subscription was shared and then removed or stopped:
   • Files remain intact.
   • Subscription benefits expire, including the larger OneDrive storage benefit and full desktop Office app editing rights.
8. If billing still continues after these checks, use Microsoft account support or Contact Support for billing investigation.

References:

• Where can I manage my Microsoft 365 subscription? | Microsoft Support
• Unable to cancel your Microsoft subscription | Microsoft Support
• I've been charged twice | Microsoft Support
• Transfer a Microsoft 365 subscription to another account | Microsoft Support
• Microsoft 365 subscription sharing FAQs | Microsoft Support
• Get help with your Microsoft account