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Azure subscription disabled — unable to pay locked invoice or create a support ticket
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Reputation points
My Azure subscription is disabled. When I try to reactivate it, I’m asked to settle a past-due balance.
The overdue invoice has Locked status. Clicking Pay now displays: “You can't pay this invoice in the portal. Please contact Azure Support for assistance.”
However, every attempt to create a billing support ticket redirects me to tutorials and help articles, with no way to submit a request.
How can I contact Azure Billing Support, pay the locked invoice, and reactivate my subscription?
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