EMAIL RECEIVED FROM MICROSOFT REWARDS, IS IT LEGITIMATE?

j dean 0 Reputation points
2026-10-09T12:17:58.18+00:00

I received an email from sender ******@customeremail.microsoftrewards.com with an 'extra reward offer' for 50 immediate points, and 300 extra points for searching with bing threee times a day for the next 7 days, which I do anyway. Without thinking, I clicked on the link, and it brought me to my microsoft bing reard page, but there is no "extra 50 points" and I don't see any reference to said offer anywhere on my dashboard. Now I am afraid if this was a scam, as I did click on a link, and it did go to my rewards account. PLEASE LET ME KNOW IF THIS EMAIL ADDRESS BELONGS TO MICROSOFT/BING REWARDS, OR IF NOT, WHAT SHOULD i DO?

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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  1. Marcin Policht 110K Reputation points MVP Volunteer Moderator
    2026-10-09T12:25:53.5033333+00:00

    Yep - the email address ******@customeremail.microsoftrewards.com belongs to the official Microsoft Rewards team. According to the official Microsoft Support documentation, users are encouraged to add this exact address to their safe senders list to ensure they don't miss promotions.

    The missing points and absent dashboard banner are usually caused by a delayed sync, an outdated cookie cache, or because the specific promotion requires a few search cycles to register on your status tracker. Since you were redirected directly to your authentic, secure account page without being asked to log in again or type in sensitive data, you did not fall victim to a credential-harvesting scam.

    If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

    hth

    Marcin

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  2. AI answer

    2026-10-09T12:18:15.17+00:00

    Treat that message as suspicious.

    The sender domain customeremail.microsoftrewards.com is not listed among the Microsoft support domains documented for genuine Microsoft support email. For Rewards-related mail in the provided material, one accepted Microsoft Q&A example confirms customermail.microsoft.com with a rewards.bing.com sweepstakes link as genuine, but there is no support here for customeremail.microsoftrewards.com.

    Since the link opened the Bing Rewards page, the safest next steps are:

    1. Do not click that email again and do not open any attachments from it.
    2. Check the sender carefully in Outlook. Suspicious signs include:
      • a ? on the sender image
      • a via tag
      • a sender address that differs from the visible From address
    3. Inspect the message for phishing signs such as urgency, unexpected rewards, or anything asking for credentials.
    4. Secure accounts that use that email address:
      • confirm a strong, unique password is in use
      • turn on multi-factor authentication if it is not already enabled
      • change any password that is weak or reused on multiple sites
    5. Report or mark the message as phishing/junk in Outlook to help tune filtering.
    6. Be alert for follow-up messages asking to click links, open attachments, or call a number.
    7. If credentials were entered after clicking, immediately change the password for that account and review account security.

    If Outlook shows a red safety bar, delete the message. If it shows a yellow safety bar, do not download attachments or click links unless the sender is verified.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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