Microsoft Edge keeps showing removed personal and work accounts in profile sign-in suggestions on Windows 11

Question

Microsoft Edge keeps showing removed personal and work accounts in profile sign-in suggestions on Windows 11

Reena Kumari 0

I am using Microsoft Edge on Windows 11 and need help permanently removing two previously used accounts (one personal Outlook account and one corporate Microsoft account) from the Edge profile sign-in account selection screen.

Problem:

Both accounts continue appearing as sign-in suggestions even though I have removed the associated Edge profiles.
I want to remove only these two saved account suggestions without affecting other Windows users or accounts.
The suggestions persist after restarting the laptop.

Troubleshooting already performed:

Removed the associated Edge profiles and checked Edge user data.
Checked Windows account settings and stored credentials.
Investigated Microsoft OneAuth account records using PowerShell.
Checked TokenBroker account storage and relevant registry locations.
Performed sign-outs, cache cleanup, and multiple restarts.
Confirmed that the issue still persists.

Technical observations:

The Edge User Data directory contains only the Default profile.
Microsoft OneAuth account records still reference the previously used accounts.
TokenBroker Accounts directory was not present in the checked location.
Windows Credential Manager did not show separate credentials for these two accounts.

Request:

What is the Microsoft-supported procedure to remove these stale account suggestions from the Edge profile sign-in selector without deleting other users' credentials, damaging Windows account authentication, or resetting the entire PC?

Please provide specific steps for Windows 11 and Microsoft Edge, including whether Windows Web Account Manager or OneAuth is responsible for these suggestions.

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3 answers

Your answer

Answer 1

Francisco Montilla 31,000 Independent Advisor

Hello Reena,

Just so you know, this is a public user-to-user forum where community members help each other out, not Microsoft direct support or staff.

Since Edge surfaces those profile picks directly from Windows Web Account Manager and the system identity cache rather than its own user data folder, the cleanest way to clear them is through Windows Settings.

Go to Windows Settings > Accounts > Email & accounts. Check under the section that says Accounts used by other apps. If you see those two addresses listed there, click on each one, hit Remove, and confirm. Then restart Edge and see if the account picker finally drops them.

Reena Kumari 0 Reputation points

2026-10-09T05:45:25.41+00:00

Hi Francisco,

Thank you for your response.

I checked Windows 11 Settings → Accounts → Your accounts and Access work or school.

Neither of the two unwanted accounts appears in these sections. The pages only offer options to add accounts.

However, both accounts continue to appear in Microsoft Edge's profile sign-in selector.

Since there is no account listed in Windows Settings to remove, could you please suggest the next safe troubleshooting step?

Answer 2

Reena Kumari 0

Thank you for the response. However, these are largely the same troubleshooting steps I have already attempted.

The issue remains unresolved. Both removed accounts still appear in Microsoft Edge's profile sign-in suggestions.

I need a Microsoft-supported, targeted solution that removes only these stale account suggestions without affecting other Windows users, work account connections, or authentication services.

Could a Microsoft moderator or technical support specialist please review this case and advise on the next steps?

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Answer 3

There is no documented Microsoft-supported procedure in the provided material to selectively remove only specific stale account suggestions from the Edge profile sign-in selector by directly editing Web Account Manager or OneAuth data.

The supported troubleshooting path for Windows 11 and Microsoft Edge is:

Clear Edge cookies and cached sign-in data.
- Open edge://settings/privacy
- Under Clear browsing data, select Choose what to clear
- Select Cookies and other site data and Cached images and files
- Set Time range to All time
- Select Clear now
- Restart Edge
Review and remove conflicting Edge profiles.
- Open edge://settings/profiles
- If the affected profile is still present, select Sign out
- If the problem continues, select the profile and choose Remove
- Restart Edge and sign in again
- Warning: removing a profile deletes local browsing data for that profile that is not synced
Clear stored Windows credentials that can affect Edge sign-in.
- Open Credential Manager from Control Panel
- Check Windows Credentials and Generic Credentials
- Remove entries related to MicrosoftAccount or login.microsoftonline.com
- Restart Edge and test again
Check Windows account connection because Edge on Windows uses OS account infrastructure, including Web Account Manager, for authentication.
- Go to Settings > Accounts > Your info and verify the Windows account is connected
- For work or school accounts, go to Settings > Accounts > Access work or school and verify the organization account connection
Re-register the work or school account if that account is involved.
- Go to Settings > Accounts > Access work or school
- Select the work or school account and choose Disconnect
- Reconnect it by selecting Connect and signing in again
Reset the Token Broker service.
- Open Command Prompt as administrator
- Run:
```
     net stop TokenBroker
     net start TokenBroker
```
- Restart Edge and try again
If the issue remains, collect diagnostics for Microsoft Support.
- Edge version: edge://settings/help
- Policies: edge://policy
- Network trace: edge://net-export/
- Identity status: edge://identity-internals/
- Also note account type and Windows version

From the provided documentation, Web Account Manager is explicitly identified as part of the Windows account infrastructure that Edge relies on for authentication on Windows. The material does not state that OneAuth is the supported source to manage these sign-in suggestions, and it does not provide a supported method to edit or purge OneAuth records for this scenario.

If the stale suggestions persist after profile removal, credential cleanup, account disconnect/reconnect, and TokenBroker reset, the provided material supports escalation to Microsoft Support with diagnostic data rather than further manual deletion of Windows authentication components.

References: