My account has been hacked and i cant sign in, any one help?

kian kern 0 Reputation points
2026-10-09T02:59:20.92+00:00

my account has been hacked and i just spent 30 bucks on minecraft ands it saying its gonna send a code to an account thats not mine

Windows for home | Other | Gaming
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  1. AI answer

    2026-10-09T02:59:34.95+00:00
    1. Use the Microsoft account sign-in helper first. It can guide to the right self-help steps or offer the chance to talk to an agent.
    2. Before changing the password, run a full malware scan on the PC:
      • Open Virus and threat protection
      • Select Scan options > Full scan > Scan now
    3. After the scan, try to change or reset the password.
      • If sign-in still fails, use the recovery path shown by the sign-in helper.
    4. If the sign-in flow is trying to send a code to an email address that is not recognized, select I don't have any of these during sign-in and follow the prompts.
    5. If access is restored, immediately review account settings that attackers commonly change:
      • Connected accounts
      • Forwarding
      • Automatic replies
    6. Then strengthen the account to prevent this happening again:
      • Add another way to sign in or verify identity in Advanced security options
      • Use the Microsoft Authenticator app
      • Consider going passwordless
    7. If the account email was changed by the attacker and normal recovery no longer works, use Contact Microsoft Support and choose Get Help / Contact Support for account recovery assistance. Support agents cannot send password reset links or directly change account details, but the official support flow is the escalation path.
    8. For a work or school account, review recent sign-in activity in My Account > Recent Activity and change the password if unfamiliar successful sign-ins appear.

    References:

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