Account Suspended Upon Registration and Upheld for 3 Months Despite Completed AVS

Hello Microsoft Advertising Support and Community Moderators.

We are posting here to urgently request a manual review and escalation for our Microsoft Advertising account, which has remained incorrectly suspended for three months despite successfully completing the Advertiser Identity Verification process.

When we previously contacted support, we were unaware of the root cause and did not explicitly clear up the billing situation. We now suspect that the initial automated flag was likely triggered by a temporary card decline during account registration due to a bank security block. However, this exact same payment method is fully valid, verified, and actively used without issue for other Microsoft services, including Microsoft 365.

Because that initial payment hiccup was never contextualized during our past support interactions, our previous tickets were repeatedly closed with generic boilerplate messages stating the decision is final, without an investigation into the actual details. Meanwhile, we have successfully submitted all legal documents, business registration, and cleared the identity verification checks.

Could a moderator please assist in forwarding this case to the specialized review team? We truly appreciate any help getting this resolved.