battery charging light not on while charging

VASITI KADAVU 0 Reputation points
2026-10-07T20:33:51.28+00:00

battery is charging but charging indicator light is not on

Windows for home | Windows 10 | Devices and drivers
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  1. EmilyS726 271.4K Reputation points Independent Advisor
    2026-10-07T21:10:13.99+00:00

    Does the light work if the computer is plugged in while it is OFF? If not, this has nothing to do with Windows, or Microsoft. It could be the light itself. If it doesn't even charge at all, then it can be battery, charging port, cable, or even motherboard itself. You would need to contact the manufacturer support, or take it to locale repair shop.

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  2. AI answer

    2026-10-07T20:34:07.16+00:00

    If the battery is charging but the charging light is off, first check which charging method and indicator the device uses:

    1. Check the battery icon in Windows.
      • On the taskbar, look at or hover over the Battery icon.
      • Windows shows charging status there, including whether the device is plugged in and charging.
    2. If charging through Surface Connect:
      • The LED on the connector tip should be lit when the device is getting power.
      • If the LED is not lit, there may be a problem with the power supply.
      • Unplug the charger, then reconnect it securely.
      • Try a different wall outlet.
      • Remove the connector, flip it over, and plug it back in.
      • If the connector pins look dirty, clean them with a pencil eraser, then use a cotton swab with rubbing alcohol, let the pins dry fully, and reconnect.
    3. If charging through USB-C:
      • Some devices do not use a connector LED the same way as Surface Connect.
      • Confirm charging from the Windows battery icon instead.
    4. Make sure the correct power supply is being used.
      • Use the power supply designed for the device.
      • If attached accessories use a lot of power, disconnect them and check charging again.
    5. If the battery icon shows the device is not plugged in even though the charger is connected:
      • Open Device Manager.
      • Expand Batteries.
      • Uninstall Microsoft Surface ACPI-Compliant Control Method Battery or Surface Battery.
      • In Action, select Scan for hardware changes.
      • Do not do this on Surface Pro X; on that device, uninstalling drivers may require a full reset to restore them.

    If the charging port, connector, or cable is damaged, service is recommended.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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