Microsoft Outlook email - unwanted resume of email

Question

Microsoft Outlook email - unwanted resume of email

Maz Jones 20

Every email I get has the email but also a message above it with a short resume of what is in the email followed by >

How do I get rid of this extra message

John Jefferson Doyon 89,540 Reputation points Independent Advisor

2026-10-07T19:33:35.7133333+00:00

Hi, @Maz Jones

Do you mean the short AI-generated summary shown above the actual email, with a > arrow beside it that can be expanded?

If that is not what you are seeing, please post a screenshot of the extra message, with any personal information hidden.

Thanks!

Answer accepted by question author

John Jefferson Doyon 89,540 Independent Advisor

Thank you for letting me know.

Your Inbox is currently sorted by "Subject": shown by the ^ beside the Subject heading. The line with the > arrow is the subject-group heading that Outlook adds when messages are sorted this way.

Change the sorting back to "Date":

At the top of the message list, click Sorted by icon.
Under "Sorted by", select "Date".

See screenshot below:

Screenshot 2026-10-09 003415

I really hope this information is helpful! Let me know if you have any further questions or concerns.

Thanks!

John Jefferson Doyon 89,540 Reputation points Independent Advisor

2026-10-08T19:58:02.9+00:00

Hi, @Maz Jones

Just following up to see if you had a chance to change the Inbox sorting from "Subject" back to "Date".

Did that remove the extra subject lines with the > arrows?

Thanks!
Maz Jones 20 Reputation points

2026-10-09T06:49:52.1166667+00:00

yes it did, thanks so much

1 additional answer

Your answer

John Jefferson Doyon 89,540 Reputation points Independent Advisor

2026-10-07T19:33:35.7133333+00:00

Hi, @Maz Jones

Do you mean the short AI-generated summary shown above the actual email, with a > arrow beside it that can be expanded?

If that is not what you are seeing, please post a screenshot of the extra message, with any personal information hidden.

Thanks!
John Jefferson Doyon 89,540 Reputation points Independent Advisor

2026-10-08T19:58:02.9+00:00

Hi, @Maz Jones

Just following up to see if you had a chance to change the Inbox sorting from "Subject" back to "Date".

Did that remove the extra subject lines with the > arrows?

Thanks!
Maz Jones 20 Reputation points

2026-10-09T06:49:52.1166667+00:00

yes it did, thanks so much

Answer 1

Maz Jones 20

Hi John - thanks for your message - I attach a screen shot of the actual issue. Sorry it's sideways. IMG_0536 (1)

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