Core Windows apps failing to open, TPM 2.0 disabling itself

Question

Core Windows apps failing to open, TPM 2.0 disabling itself

Harry 0

Hi,

I've been having an issue with my PC recently where I can't open some core windows apps.

Media player, calculator, snipping tool, Windows Security, and game bar all come with this notification (maybe more apps too). The game bar happens when I open a whole variety of apps too.

{AB80CBEF-846B-45F7-B25C-AAD5F4D0C483}

Windows store also completely fails to open, but no pop-up on that one.

The photos app does work.

I realised that my computer keeps disabling TPM 2.0 itself, so was wondering if that had anything to do with my issues, and how can I stop that happening too?

Specs

Windows 11 Home

Ryzen 5 2600x

Asus ROG RX580

AsRock B450 Steel Legend

16gb RAM

Any advice would be greatly appreciated - it's frustrating not being able to use these apps.

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1 answer

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Answer 1

Emma1-N 13,695 Microsoft External Staff Moderator

Welcome Harry,

I understand how frustrating this can be, especially when several built-in Windows apps are affected at the same time.

Since Calculator, Snipping Tool, Windows Security, Media Player, and Microsoft Store are all having trouble opening, I’d first check whether this is affecting the Windows app components more generally.

Before proceeding, could you confirm:

Did this start after a Windows update, BIOS/UEFI update, or any hardware/firmware change?
When TPM becomes disabled, how are you confirming this: in the BIOS/UEFI, through “tpm.msc”, or somewhere else?

In the meantime, please try these steps:

Open Settings > Windows Update, select Check for updates, install any available updates, and restart the PC
Press Windows + R, enter wsreset.exe, and select OK. A blank Command Prompt window may appear temporarily.After it closes, check whether Microsoft Store opens
For one affected app such as Calculator, open Settings > Apps > Installed apps > Calculator > Advanced options, then select Repair. If repairing it does not help, select Reset

For the TPM issue, press Windows + R, enter tpm.msc, and select OK. Please let me know exactly what appears under the TPM status and what is shown for “Specification Version”.

Looking forward to your update.

Emma1-N 13,695 Reputation points Microsoft External Staff Moderator

2026-10-09T00:05:59.3966667+00:00

Hello Harry,

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.
Harry 0 Reputation points

2026-10-13T20:11:43.0966667+00:00

Hi,

Thanks for responding. I'm not quite sure when it happened - I do remember my PC blue-screening and windows repairing itself a while ago, but not sure if that's what caused it.

I confirmed this through both the BIOS and tpm.msc

PC is fully up-to-date

I run wsreset.exe under Windows + R, and get this:

I've repaired and reset calculator for a test, and doesn't fix it at all. I would uninstall the apps, but I can't open the store to reinstall, so don't want to do that yet.

tpm.msc shows this

I've tried re-enabling this and it works but then seems to disable itself again.

Thanks for your help so far!
Neil D 34,455 Reputation points Volunteer Moderator

2026-10-13T21:12:59.16+00:00

Perhaps you should begin with a repair of windows.

Settings > System > Recovery > Fix problems using windows update, select Reinstall now. It can take a while.