My XBOX app gets stuck on Launching Xbox then crashes

Healed Venom 0 Reputation points
2026-10-06T14:43:42.0033333+00:00

My XBOX app gets stuck on Launching Xbox then crashes, i have restarted the PC over 20 times , i have uninstalled and reinstalled over 10 times, i have repaired, reset app and game services over 20 times, i ended up calling on Sunday and spent over 2 hours with tech support and ended up getting someone from the Xbox engineering team, and they still didn't get it to work, someone was supposed to call me on Monday and they never called me back, can i please get some help

Windows for home | Windows 11 | Apps
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  1. Carl-L 23,445 Reputation points Microsoft External Staff Moderator
    2026-10-07T09:19:14.8133333+00:00

    Hello Healed Venom,

    Welcome to Microsoft Q&A forum.

    Before we proceed, may I know all the steps you've tried with the agent so I can make sure what you've already tried? Also, may I know if you have tried to create another user and open the app there? Lastly, do you have any issues with other app if it requires you to sign in?

    I'm waiting for your reply.

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  2. Carl-L 23,445 Reputation points Microsoft External Staff Moderator
    2026-10-10T13:47:40.5633333+00:00

    Hello Healed Venom,

    Thanks for replying.

    In this case, please help trying this first.

    • Type "Credentials Manager" in the search bar and press Enter.
    • Select "Windows Credentials"
    • Remove all entries:
      1. Contains your account.
      2. Contains "Xbl"
    • Restart your computer.

    If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  3. Carl-L 23,445 Reputation points Microsoft External Staff Moderator
    2026-10-13T13:38:43.98+00:00

    Hello Healed Venom,

    Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides:

    How to run In-place upgrade in Windows 11 - Microsoft Community

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