How to get past "something went wrong" message from security quiz

Gregory Johnson 20 Reputation points
2026-10-06T09:07:02.25+00:00

For a year, I have been trying to add a recovery email and change my password. Every time, Microsoft fails to send me a check-in code, and instead I get this inane "solve this puzzle" page which cuts out after one or two rounds and flashes "something went wrong, try again later." Why can I not prove that I am not a robot? Why does something always go wrong with these security programs that claim that I am a robot? How do I force Outlook to work?

Outlook | Web | Outlook.com | Account management, security, and privacy
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Virginia M 42,240 Reputation points Independent Advisor
2026-10-06T10:17:40.06+00:00

Hello, I’m Virginia.

Have you tried your browser’s incognito mode &/or a different - non Chrome related - browser?

Are you running any third party antivirus &/or adblocker (adblocker may be part of the browser or an extension) on the browser? If yes then try disabling this & try again.

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  1. Gregory Johnson 20 Reputation points
    2026-10-06T12:54:22.4066667+00:00

    I changed browsers, and the problem was resolved. Thank you for your help!

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