Account hacked, cannot provide enough evidence to retrieve, all PC's logged in with hacked account.

Alan 0 Reputation points
2026-10-06T07:25:35.02+00:00

My account was hacked.

Submitted form for account retrieval, was told unable to restore, 14 year old account gone.

All of my PC's are logged in with original account, cant switch over to new account, wont let me login, cant set PIN etc etc.

How can i prove account was lost or at least transfer existing Windows PC's to a new secure account.

Windows for home | Windows 10 | Security and privacy

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  1. DaveM121 937.5K Reputation points Independent Advisor
    2026-10-06T08:00:30.54+00:00

    1

    I wish I had better news for you, this forum is just a user to user forum, for security purposes, no-one here has any account access, when a Microsoft account is hacked, if the hackers change the associated data like the Email, then that account is usually no longer recoverable, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

    https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    2

    For the PC's, are you actually able to get into Windows on your PC's?

    If so, open the Settings App.

    Go to Accounts - Your Info.

    In there, should either be the option to 'Switch to a Local Account', or the option to 'Stop automatically logging into Apps with this account'.

    Select whichever of those two options exist, that will switch your user profile in Windows to a local account.

    You can then add the details of your new Microsoft account to the user profile.

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