HACKED ACCOUNT

Nate V 0 Reputation points
2026-10-05T00:12:50.7533333+00:00

The hacker added his email and removed mine and my phone number now support wont help with the forms i have xbox serial number device id i have my computer ID my IP screenshots of receipts of purchases Redeem code i used to activate a game the forms just tell me my account doesn't exist when i enter my email that was removed. i type in the email the hacker swapped it with it says no fraudulent activity detected when the email is some off brand hacker email website is there no way to call and get direct support with someone whos not going to send me to a form i filled out 50 times??? literally its so obvious my acc was hijacked why not reinstate my security details before they got changed when i report it this makes no sense

Moved from Windows for home | Windows 11 | Accounts, profiles, and login

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Chloe-V 13,460 Reputation points Microsoft External Staff Moderator
    2026-10-05T06:36:21.6533333+00:00

    Hi @Nate V

    I’m very sorry you’re going through this. I understand how frustrating it must be to have clear proof of ownership while the recovery form no longer recognizes your original email address.

    Since the attacker removed your original alias and replaced your email address and phone number, please submit the specialized Microsoft account takeover form: Recover your Microsoft account. When completing it, include as much information as possible, such as your original email address, the attacker’s replacement address if known, Xbox Gamertag, console serial number and device ID, PC device ID, previous passwords, purchase receipts, order details, and redeemed codes. Use a separate accessible email address for Microsoft’s response. Help with the Microsoft account recovery form

    You can also contact Microsoft Support by following these steps:

    • Go to Contact Microsoft Support.
    • Select Show expanded list of products.
    • Choose Outlook > Get Home support.
    • Search for Account Recovery, then select Get Help > Contact Support.
    • Sign in with another Microsoft account if you cannot access the affected account.
    • Ask our Support Assistant > Type "Talk to live chat agent" > Contact Support
    • Select Other Products > Manage Account Security > Chat with a support agent via web browser.

    Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

    Thank you for your understanding. 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

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