HACKER ADDED HIS EMAIL AND REMOVED MINE AND MY PHONE #

Question

HACKER ADDED HIS EMAIL AND REMOVED MINE AND MY PHONE #

Nate V 0

So is there no way to recover my account All these trash forms they got just say its not stolen when an email ending in @nolettersbox.com is the email they added before removing my security details they say my account doesn't exist when i try to recover one way and the other way they say there's no fraudulent activity detected they didn't change the gamertag yet is there no way for a real support agent that can help with the process to get in contact with me its clear as day my stuff was hijacked and all the support agents do is send me back to the form and say its the only way like wtf you cant call them and get it handled directly or anything i have my ip receipts of purchases console ID and computer ID my email they disconnected my phone number they disconnected the emails of it get disconnected too and i cant have my account back wtf kind of support is this i literally still get emails from Microsoft 365 about my billing service about to expire

Moved from Windows for home | Windows 11 | Accounts, profiles, and login

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Answer 1

Hi @Nate V

I’m very sorry you’re going through this. I understand how frustrating it must be to still receive Microsoft 365 billing emails and have your Xbox purchase records, Gamertag, console ID, and computer ID, while the account recovery process does not recognize you as the owner.

Since the hacker replaced both your recovery email and phone number, please contact Microsoft Support directly by following these steps:

Go to Contact Microsoft Support.
Select Show expanded list of products.
Choose Outlook > Get Home support.
Search for Account Recovery, then select Get Help > Contact Support.
Sign in with another Microsoft account if you cannot access the affected account.
Under Ask our Support Assistant, type Talk to live chat agent, then select Contact Support.
Select Other Products > Manage Account Security > Chat with a support agent via web browser.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Thank you for your understanding.

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