bluetooth works on window 10

Welcome kimo leopoldo,

Thanks for reaching out to Microsoft Q&A Forum. I understand you would like to know whether Bluetooth is working on your Windows 10 device.

Before suggesting more advanced troubleshooting, could you please let me know:

• Does Bluetooth appear in Device Manager under the Bluetooth category?
• Are you trying to connect headphones, a mouse, or another Bluetooth device?

In the meantime, you can try these steps:

Check whether Bluetooth is enabled

1. Check whether Bluetooth is enabled

• Open Settings > Devices > Bluetooth & other devices
• Turn Bluetooth On if it is available

2. Run the Bluetooth troubleshooter

• Open Settings > Update & Security > Troubleshoot
• Select Additional troubleshooters
• Run the Bluetooth troubleshooter

3. Check Device Manager

• Press Windows + X and select Device Manager
• Expand Bluetooth
• If a Bluetooth device has a warning icon, right-click it and select Update driver

4. Restart the Bluetooth service

• Press Windows + R, type services.msc, and press Enter
• Locate Bluetooth Support Service
• Right-click it and select Restart

I look forward to your reply.

Hi, good day!

I’d like to ask a few questions first so I can better understand the issue

What is the make and model of your PC/laptop?

Press Start then search System Information

Please take a screenshot of the resulting window

Which Windows 10 version/build are you using? You can check by pressing Windows key + R to open Run then type winver, and pressing Enter.

Do you see the Bluetooth option under Settings > Devices > Bluetooth & other devices?

When did Bluetooth last work properly?

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.