How do I redeem my Microsoft Rewards points with this Issue?

Corrupt League 0 Reputation points
2026-10-03T18:43:57.2866667+00:00

I can no longer attach my phone number to my account and now they're giving me this message. I dont even get to see the QR code anymore either. Just straight to this.

Screenshot 2026-10-03 133726

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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  1. Thomas4-N 22,390 Reputation points Microsoft External Staff Moderator
    2026-10-09T07:58:21.1766667+00:00

    Hello Corrupt League,

    I’m sorry you’re unable to redeem, especially now that the QR verification option no longer appears and you cannot add your phone number.

    Since the order fails before verification, the QR-code instructions may not help here. You could try the same offer once in another browser, but this is only a troubleshooting check, not a confirmed fix.

    If it still fails, please contact Microsoft Rewards Support. Include:

    • The error screenshot and the name of the Spotify offer.
    • That QR verification no longer appears.
    • The exact error when adding your phone number.
    • Whether other rewards fail too, or only this offer.

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  2. AI answer

    2026-10-03T18:44:14.33+00:00

    Try the supported verification alternatives and the common redemption checks:

    1. Redeem from the Microsoft Rewards website in a web browser.
    2. When prompted to verify, use Verify with the Bing app if that option appears.
    3. On a mobile device, scan the QR code, enter the 6-digit verification code, then return to the redemption screen and complete the order.

    If QR verification does not work:

    1. Update the browser and operating system.
    2. Clear browser cache and cookies.
    3. Turn off any VPN, proxy, or third-party security software temporarily.
    4. Try a different browser, device, or network.

    Also check the common causes that block redemption:

    • Redeem only in the same region as the Microsoft account.
    • Do not use a VPN.
    • Use a mobile or landline number, not a VoIP number, if phone verification is requested.
    • If too many unsuccessful phone verification attempts were made, wait 48 hours before trying again.
    • If the reward is out of stock or unavailable, the order can fail.

    If the reward still cannot be redeemed, check Redeem > Order history on the Rewards page to see the order status. If needed, use Resend there to get the confirmation email again.

    If the issue continues, contact Microsoft Rewards Support through the Contact us form.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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