I cant log in to my authenticator account of my university

Hello,

Microsoft does not directly manage organization users. Instead, each organization's IT administrator is responsible for managing its users according to its internal protocols.

You should contact your organization's IT support team. They need to reset your MFA for you in order for this to work. Once the reset is completed, follow these steps:

1. Open your web browser and navigate to https://login.microsoftonline.com.
2. Sign in to your account.
3. You will be prompted to set up MFA again. Make sure to update your phone number during this process.

If your organization's IT administrator requires guidance, they can follow these steps:

1. Sign in to the Microsoft Admin Center at https://admin.microsoft.com using their credentials.
2. Navigate to Users > Active Users in the left-hand menu.
3. Select the relevant user.
4. On the user card that appears on the right, scroll to the bottom and click Manage multifactor authentication.
5. On the MFA settings page, locate the user's name, select it, and click Manage user settings on the right.
6. In the pop-up box, check the first box and click Save.

This process will reset MFA for the user, allowing them to set it up again.

Hi Alanazi,

Sorry you're running into this issue.

Just to clarify, have you ever set up Microsoft Authenticator for this university account before, or is this your first time signing in?

If your university requires Microsoft Authenticator for MFA, the sign-in process may not offer other verification methods unless they've been configured by the university's IT team. That could be why you're only seeing the Authenticator prompt.

If needed, here's Microsoft's guide for setting up the app:

How to add your accounts to Microsoft Authenticator | Microsoft Support

I'm still gathering a bit more information to better understand what's happening, so any additional details would be appreciated.

Looking forward to your update.

Best regards,