Lost admin access to the admin center

Question

Lost admin access to the admin center

Shekinah Farms Incorporated 0

The two administrative account cannot access the admin center. This is the error message:
Switch to an account that has permission

Your account (222222) doesn’t have permission to view or manage this page in the Microsoft 365 Admin center

Learn more about admin roles

Trying to manage your Azure environment? Go to the Azure portal

Were you recently given admin access? Sign in again to apply the changes.

Correlation ID: [Moderator note: Personally Identifiable Information removed]

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1 answer

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Answer 1

Jay1 Tran 1,620 Independent Advisor

Hi Shekinah,

Thank you for reaching out.

It appears that both administrative accounts can sign in but are not being recognized as having permission to access the Microsoft 365 admin center. Please try the following checks:

Sign In Using an Incognito Window

Open an InPrivate or Incognito browser window, go to https://admin.microsoft.com, and sign in again using the full email address of one of the affected administrative accounts. This helps rule out an incorrect account selection or cached sign-in session.

Please also ensure that you select the correct organization if the account is associated with more than one Microsoft 365 tenant.

Check With Another Global Administrator

If the same error continues, please contact another Global Administrator in your organization and ask them to:

Open the Microsoft 365 admin center.
Go to Users > Active users.
Select each affected account.
Open Manage roles.

User's image

Confirm that the required administrator role is still assigned.

If your organization uses Privileged Identity Management, the administrator should also confirm that the role has not expired or requires activation.

I hope your issue gets resolved soon. Any updates would be greatly appreciated.

Shekinah Farms Incorporated 0 Reputation points

2026-10-01T22:10:51.0133333+00:00

No, the solution didn't work. Both Global admin accounts have been locked. Here's the error message:
Switch to an account that has permission

Your account (******@shekinahfarms.org) doesn’t have permission to view or manage this page in the Microsoft 365 Admin center

Learn more about admin roles

Trying to manage your Azure environment? Go to the Azure portal

Were you recently given admin access? Sign in again to apply the changes.

Correlation ID: c9f7b9ba-516b-4435-bc6d-2ddea5a31239

Sign out & switch
Jay1 Tran 1,620 Reputation points Independent Advisor

2026-10-01T22:16:20.8433333+00:00
Hi Shekinah,

If your account is also an admin account and there are no other available global administrators in your tenant, then the only way to regain access is contact Microsoft support. Please try locating the appropriate hotline for your region here: Customer service phone numbers - Microsoft Support

In this situation, the Microsoft Data Protection team has tools and processes in place to verify identity and regain access to administrator accounts.

Here are some tips and an example of a prompt to help you navigate the IVR more effectively:

(When you call the support number, you may hear an introduction of about 30 seconds such as "you can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help.)

In some regions, the initial interaction may be automated, so here’s a general idea of how the conversation might go to help you prepare:

What kind of problem are you experiencing?

Answer: Loss of access to admin accounts

What products do you use?

Answer: Office 365 for business

Is this for an education or company account?

Answer: For companies

Are you an administrator?

Answer: Yes

Are there any other administrators in your organization?

Answer: No. I am the only admin in my tenant

Do you need a... Service request?

Answer: Yes. I need to create a ticket. Please send me direct to the Data Protection Teams.

During the phone call, you will need to provide the information associated with your subscription, such as your company name, billing details, phone number, and an alternate email address, etc. This information allows the Data Protection team to verify your identity and securely assist you in regaining access to your administrator account.

I also recommend calling during business hours. In my experience, it can be difficult to get through to the correct support queue, and automated systems don't always work as expected. If you can't get through on your first try, I suggest trying again later or at a different time.

I know being locked out of the only admin account can be stressful, but contacting the Data Protection team is the correct path forward in this scenario.

I hope these steps help you create a support ticket successfully and move closer to regaining access to your administrator account. While I’m not able to intervene directly, guiding you to the right support team is the most effective help I can provide here.

Hope you're able to get this resolved soon.