troubleshoot bluetooth

Hello,

My Bluetooth tile has disappeared from my laptop and I am unable to link my wireless keyboard and mouse. I have checked and updated my laptop, restarted it several times and still no joy. Please can you help?

Hi. I'm David, and I'm happy to help you.

It is necessary to investigate this issue to understand the reason for it.

Please do the following:

1. Press "Windows + X" and select "Device Manager";
2. Click on the "View" menu and select "Show hidden devices";
3. Expand "Bluetooth";

(If you don't have the Bluetooth category, check under "Other devices" for any unknown device)

4. If the Bluetooth adapter is listed, right-click and select "Properties". Check for an error in "Device Status". If you see an error under Device Status, please share a screenshot.

• If you can't identify the Bluetooth adapter, please share a screenshot of the devices under the Bluetooth category.
• Use the shortcut "Windows + Shift + S" to use the screenshot tool.

Also, share a screenshot of your system information.

• Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

Looking forward to your reply.