Azure DevOps: Email Address Mismatch with Entra ID — Identity Not Updating Despite Changes

Question

Azure DevOps: Email Address Mismatch with Entra ID — Identity Not Updating Despite Changes

DawieConradie-1631 0

Problem description

I am experiencing an issue where the email address displayed in Azure DevOps does not match the updated email in Microsoft Entra ID for a user. Despite changing the Entra ID email over a month ago, Azure DevOps still shows the old email address. I want to understand why the change isn't reflected in Azure DevOps and how to resolve this discrepancy.

Environment

Azure DevOps Services; Affected user in Azure DevOps organization with Entra ID; Region not specified in case information.

What I've already tried

Based on the support case, the only documented troubleshooting step was running the 'Resolve' action in Organization settings > Microsoft Entra ID, which did not update the email address in Azure DevOps. No further diagnostic results or profile refresh steps have been mentioned in the case.

Current status

I am seeking guidance on how to force Azure DevOps to update the email address to match Entra ID, and whether additional steps like identity reconciliation or profile refresh are necessary. I would appreciate detailed instructions or recommendations to resolve the email mismatch issue.

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-10-01T09:25:57.8566667+00:00
Hi Dawie,

Since the email address has not updated in Azure DevOps after a month, and the Resolve action did not help, could you please check the following?

Verify that the user's email address and sign-in name are correct in Microsoft Entra ID.

In Azure DevOps, check whether the old email appears under Organization settings → Users, User settings → Profile, or both.

Confirm whether the issue affects only this user or other users as well.

Please share the results so we can narrow down the cause and identify the next steps.
DawieConradie-1631 0 Reputation points

2026-10-01T11:33:54.0933333+00:00
Hi Sridevi,

Thanks for your feedback. I have responded to your other questions via email and private message.

To confirm the above:

Confirmed that the user's email address and sign-in name is correct in Entra ID.

The user's email address looks to be correct in all the areas in the Azure DevOps GUI. Only the Azure DevOps API shows the incorrect email address.

This is the only user affected.

Your answer

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-10-01T09:25:57.8566667+00:00

Hi Dawie,

Since the email address has not updated in Azure DevOps after a month, and the Resolve action did not help, could you please check the following?

Verify that the user's email address and sign-in name are correct in Microsoft Entra ID.

In Azure DevOps, check whether the old email appears under Organization settings → Users, User settings → Profile, or both.

Confirm whether the issue affects only this user or other users as well.

Please share the results so we can narrow down the cause and identify the next steps.
DawieConradie-1631 0 Reputation points

2026-10-01T11:33:54.0933333+00:00

Hi Sridevi,

Thanks for your feedback. I have responded to your other questions via email and private message.

To confirm the above:

Confirmed that the user's email address and sign-in name is correct in Entra ID.

The user's email address looks to be correct in all the areas in the Azure DevOps GUI. Only the Azure DevOps API shows the incorrect email address.

This is the only user affected.