No sound in Microsoft Teams. OK in Windows

David Latter 0 Reputation points
2026-09-30T16:48:13.1466667+00:00

I cannot use and device to hear people in Teams. I get the app open chime and all is good in Windows.
Microphone is OK

Microsoft Teams | Microsoft Teams Free | Other
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  1. Ferdinand Nanalig 33,410 Reputation points Independent Advisor
    2026-09-30T17:22:13.1566667+00:00

    Hi, let me help you.

    Have you tried checking the default Output settings inside Teams?

    Please completely Quit Teams. Restart the laptop and then test the Audio output again.

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  2. AI answer

    2026-09-30T16:48:25.6933333+00:00

    If Windows sound is working and the Teams open chime plays, the next checks are the Teams speaker selection and Windows output settings.

    1. In Teams, check the speaker device during a meeting:
      • Select the dropdown arrow next to Mic.
      • Select More actions > Audio settings.
      • Under Speaker, make sure the correct device is selected and unmuted.
    2. Check the speaker device before a meeting:
      • In Teams, select Settings and more > Settings.
      • Select Devices.
      • Under Audio settings, make sure the correct speaker is selected from the Speaker dropdown.
      • If available, select Make a test call. The playback confirms whether Teams is using the right output device.
    3. Check Windows speaker output:
      • Open Sound settings.
      • Go to System > Sound.
      • Under Choose where to play sound, select the correct speaker.
      • Make sure the speaker volume is not muted.
      • If the device is missing, use Add device or reconnect it.
    4. If the speaker device does not appear in Teams:
      • Unplug and plug it back in if wired.
      • If Bluetooth, make sure it is charged and not connected to another device, then reconnect it.
    5. If using Remote Desktop:
      • Open Remote Desktop Connection.
      • Go to Local Resources.
      • Under Remote audio, select Settings.
      • Set Remote audio playback to Play on this computer.
      • Set Remote audio recording to Record from this computer.
    6. Make sure Teams and the operating system are up to date.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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