GETTING RESTART MY PHONE

farooqui faheem 0 Reputation points
2026-09-30T11:59:12.59+00:00

AFTER UPDATE MY SURFACE DUO GETTING RESTART MY PHONE KINDLY HELP

Surface | Surface Duo | Performance and maintenance

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  1. Vikki-T 12,060 Reputation points Microsoft External Staff Moderator
    2026-10-01T08:22:44.39+00:00

    Hi farooqui faheem,

    Thank you for the additional details. Since you mentioned that the last update was in October 2024, could you confirm whether your device is a Surface Duo 2 and share the software version shown under Settings > About > Build number?

    Please also clarify what happens with the SIM card removed. Does the phone stop restarting, or does it still enter the same restart loop? If the issue only occurs while the SIM is inserted, turn off the phone, remove and reinsert the SIM carefully, then test with another compatible SIM if one is available. This can help determine whether the issue is related to the SIM card, carrier connection, or the device itself.

    If the phone continues restarting even without the SIM, back up any accessible data and consider using the official Surface Duo recovery instructions. Please note that recovery should be treated as a last resort because it reinstalls the device software and may erase personal data.

    Surface Duo devices have also reached the end of their servicing period, so they will not receive newer Android or security updates. If recovery does not resolve the issue, please open the Surface app and select Get Help, or use Microsoft Support to review the available service options for your device and region. Thank you so much for your understanding.     

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  2. AI answer

    2026-09-30T11:59:29.0966667+00:00

    If the restart issue started after the May 30, 2023 update, install the June 2023 Surface Duo update. Microsoft states that some Surface Duo devices would restart after the May 30, 2023 release, and the June 2023 update improves system stability.

    For Surface Duo, the relevant versions are:

    • 2022.829.13 — May 30, 2023 update
    • 2022.831.13 — June 2023 update that addresses the restart issue and includes Android Security Bulletin fixes

    If the device keeps restarting and cannot be used normally, use the Surface Duo recovery process:

    1. On a Windows 10/11 PC, download the recovery image .zip file for the device from the Surface recovery image page and save it with the Android SDK Platform Tools.
    2. Power off the Surface Duo.
    3. Hold Volume down, then press and release Power until the boot menu appears.
    4. Select Recovery mode.
    5. On the Android Recovery screen, select Apply update from ADB.
    6. Connect the Surface Duo to the Windows 10/11 PC with USB.
    7. Open Command Prompt on the PC, go to the Platform Tools folder, and run: adb sideload surface-recovery-image.zip
    8. After installation completes, disconnect the USB cable, select Reboot system now, and restart the device.

    If recovery does not resolve the issue, get technical support through the Surface app or Get Help. For work or school devices, contact the organization IT helpdesk or admin.

    References:

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