Secure my hacked account

Question

Secure my hacked account

Dr. Farhan Ullah 0

My Microsoft account "fa********@yahoo.com" has unauthorized activity. I cannot sign in because I forgot my password. Please secure my account and prevent unauthorized access. I am the legitimate owner and need help recovering the account.

John Jefferson Doyon 89,445 Reputation points Independent Advisor

2026-09-29T19:52:01.13+00:00

Hi, @Dr. Farhan Ullah

This forum is public, no one from here has access to your Microsoft account.

Does it look like the email address linked to your account was changed when you sign in?

Also, please try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Thanks!

1 answer

Your answer

John Jefferson Doyon 89,445 Reputation points Independent Advisor

2026-09-29T19:52:01.13+00:00

Hi, @Dr. Farhan Ullah

This forum is public, no one from here has access to your Microsoft account.

Does it look like the email address linked to your account was changed when you sign in?

Also, please try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Thanks!

Answer 1

Start with the Microsoft Sign-in Helper. It checks the account details provided and guides to the correct recovery or security steps: Sign-in Helper.
If the password was forgotten, use Reset your password: Reset your password.
If there are signs the account was hacked, first scan the PC for malware before changing the password:
- Open Windows Security
- Go to Virus and threat protection
- Select Scan options > Full scan > Scan now
After the malware scan completes, sign in and change the password immediately. If sign-in still fails, reset the password instead.
After access is restored, review account security activity:
- Go to Security basics
- Select Review activity
- For any suspicious sign-in, choose This wasn't me or Secure your account
Then check account settings that attackers commonly change:
- connected accounts
- forwarding
- automatic replies
If password reset does not work, use the account recovery form: Account recovery form.

Important:

If two-step verification is turned on and none of the alternate verification methods are accessible, support agents cannot send password reset links or change account details.
Support can be contacted through Microsoft support options, but agents are not allowed to reset the password or directly change account security details.

References: