App Deployment Error

Sheridan 20 Reputation points
2026-09-29T17:49:39.99+00:00

Hi there, I am attempting to install Adobe Acrobat for Microsoft 365 so that i can view comments from a PDF shared through SharePoint/One Drive. When I try to deploy, it gives me a deployment error and no other information.. Could someone provide some advice please?

Microsoft 365 and Office | OneDrive | For business | Windows
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AI answer

2026-09-29T17:49:55.0066667+00:00

If the deployment error occurs while installing Adobe Acrobat for Microsoft 365 from Integrated apps in the Microsoft 365 admin center, the likely cause is that the app is categorized as a SaaS package. SaaS packages are by design not deployed from Integrated apps. They must be deployed from the portal where they are hosted, such as the vendor marketplace or Azure Marketplace.

Use this check:

  1. Open Integrated apps in the Microsoft 365 admin center.
  2. Select Get apps.
  3. Check whether the product is listed under the SaaS filter.
  4. If it is, do not continue deployment from Integrated apps.
  5. Deploy it from the hosting portal instead.

If the error is specifically a generic Deployment failed message for an add-in deployed through Integrated apps, capture a Fiddler trace or HAR trace and check for errors such as:

  • FailedWriteToExchange
  • UnableToParseManifest

That indicates an add-in deployment issue through Integrated apps rather than a SharePoint or OneDrive viewing problem.

For the scenario described, the most relevant supported guidance is:

  • If Adobe Acrobat for Microsoft 365 is being deployed as a SaaS app, deploy it from the portal where it is hosted, not from Integrated apps.
  • If deploying an add-in through Integrated apps still fails with Deployment failed, review the trace output for the specific failure code.
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  1. Ruby Nguyen 2,800 Reputation points Independent Advisor
    2026-09-29T18:49:33.47+00:00

    Good day Sheridan, 

    Just to gently clarify before going any further, this forum is separate from Microsoft Support. I don’t have the ability to access or investigate individual accounts or escalate the issue directly Microsoft Support because this is a user‑to‑user support forum. 

    I recommend following the deployment guidance provided by Adobe: Deploy Acrobat for Microsoft 365 | Adobe Acrobat 

    Please note that Adobe Acrobat is a third-party application and isn't developed or managed by Microsoft. Any guidance, software, or content provided on the Adobe website is maintained by Adobe, so please review it carefully before making changes in your environment. 

    If the deployment continues to fail, I recommend contacting Microsoft Support from the Microsoft 365 admin center > Go to Support > Help & Support. 

    Turn off the "Support Assistant" feature.      

    Use the keyword "Support" to quickly bypass automated suggestions > Select Contact Support.    

    User's image

    Describe the issue and include the troubleshooting steps you have already completed. 

    Share your preferred contact times to help the support team reach you more efficiently. 

    I wish I could help more directly, but as a fellow user in this community, providing these steps is the best support I can offer. I hope the support team can pinpoint the cause and help resolve the issue soon. 

    If you have any questions, please don’t hesitate to reach out at any time. 

    Thank you for your patience and understanding. 

    If you have any extra questions about this answer, please click "Comment". 

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  2. Sheridan 20 Reputation points
    2026-09-29T17:52:42.5833333+00:00

    How do i deploy this from the hosted?

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