Exchange Admin Center Navigation

Greg Astley 0 Reputation points
2026-09-29T16:41:48.6766667+00:00

I'm in the Exchange Admin Center but I don't see where "Recipients > Mailboxes" is located

Exchange | Other
Exchange | Other

A powerful email and collaboration platform developed by Microsoft, designed to support enterprise-level communication and productivity. Miscellaneous topics that do not fit into specific categories.

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  1. AI answer

    2026-09-29T16:42:00.65+00:00

    In the Exchange admin center, Recipients is in the left-hand feature pane. Under that area, Mailboxes is a tab.

    If using Exchange Server EAC:

    • Go to the left navigation pane.
    • Select Recipients.
    • Open the Mailboxes tab.

    If using the new Exchange Online EAC:

    • Go to the left-hand navigation.
    • Select Recipients.
    • Open Mailboxes.
    • In the new EAC, user mailboxes and shared mailboxes are shown together in the same Mailboxes list.

    If Recipients is not visible at all, that usually indicates the account does not have the required admin access. In that case, a Global Administrator can assign the Exchange Administrator role. After role assignment, changes can take 15 minutes to 1 hour to appear, and signing out and back in can help refresh the portal.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Vasil Michev 128.3K Reputation points MVP Volunteer Moderator
    2026-09-29T16:50:54.42+00:00

    Whether you can see the Recipients page, or any other UI element within the Exchange Admin Center, depends on the permissions granted to your user account. With non-admin accounts, or a role that does not include sufficient permissions, you will not get access.

    You can try the direct link just in case: https://admin.cloud.microsoft/exchange#/mailboxes

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