how to get my new email back after system update seems to have wiped it out

Question

how to get my new email back after system update seems to have wiped it out

JT Schube 0

why is system update wiping out my emails ? On another laptop system did the same thing. so frustrating since msn does not work with many companies, system reject their sent messages and I set up a new outlook.com address which system update has removed but my android still has

Neil D 34,440 Reputation points Volunteer Moderator

2026-09-29T15:57:38.82+00:00

In the profile you use to sign-in to windows are you using the same account as the email account. Has anything else in the windows profile changed or is missing.

Try restarting the device using Start > Power > Restart to see if it corrects the missing email account. Failing that just add the email account again into the Mail app.

1 answer

Your answer

Neil D 34,440 Reputation points Volunteer Moderator

2026-09-29T15:57:38.82+00:00

In the profile you use to sign-in to windows are you using the same account as the email account. Has anything else in the windows profile changed or is missing.

Try restarting the device using Start > Power > Restart to see if it corrects the missing email account. Failing that just add the email account again into the Mail app.

Answer 1

If the new Outlook.com address still works on Android, the mailbox was not wiped out. The issue is most likely on the updated Windows mail app or Outlook profile.

Try this in order:

Check whether the mailbox still exists in a browser.
- Sign in to Outlook.com with the new Outlook.com address.
- If the mail is there, the account is fine and the problem is only on the laptop.
Remove and re-add the account in the Windows Outlook app.
- In new Outlook, go to Settings > Accounts > Email accounts.
- Remove the affected account.
- Close Outlook completely.
- Reopen Outlook and add the account again using the full email address and password.
- This refreshes local sync data and is the documented fix in similar Outlook sync/sign-in cases.
If the issue is on Outlook for Android after an alias change, delete and re-add the account there too.
- Go to Settings in Outlook mobile.
- Select the affected account.
- Select Delete Account.
- Re-add the account.
- Microsoft identifies this as a known issue after changing the primary alias on an Outlook.com account.
If the updated Windows app still cannot sync, check whether the account settings page opens.
- In older Mail for Windows 10, go to Settings > Manage Accounts and select the account.
- If needed, delete the account from the device and add it again.
If Outlook for Windows is using classic account settings, verify the account configuration.
- Open Control Panel > Mail > Email Accounts.
- Select the account and choose Change.
- Verify the User Name and Password are correct.
- Check the incoming and outgoing server settings against the provider settings.

Important details from the documented behavior:

A system or app update does not mean the mailbox itself was deleted.
In similar Microsoft cases, updates can break local sync, remove local app data, or require the account to be added again.
If mail appears on Android or on the web, recovery should focus on reconnecting the Windows app, not restoring a deleted mailbox.

For the MSN address issue: Outlook.com requires a first-party Microsoft alias for Outlook.com mailbox features. If the account was created with only a third-party address, there is no workaround other than adding a Microsoft alias.

If sign-in still fails after re-adding the account, use Outlook support from Settings > Help & Feedback > Contact Support in the mobile app.