Software Restart/power down a Duo 2 because the power button and fingerprint sensor has fallen off so cannot use that route and not intending to keep the phone so not going to repair it.

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Software Restart/power down a Duo 2 because the power button and fingerprint sensor has fallen off so cannot use that route and not intending to keep the phone so not going to repair it.

Martin Wild 0

HO can i Software Restart/power-down a Duo 2 because the power button and fingerprint sensor has fallen off so cannot use that route and not intending to keep the phone so not going to repair it. But need to keep it running in order so need to completely shut down/ restart it otherwise it starts misbehaving and i need to get everything over to my replacement phone.

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Answer 1

For a Surface Duo 2 with the Power/Fingerprint button physically missing, the safest approach is to use a software restart rather than a complete power-off until you have finished transferring your data.

Recommended options

Accessibility Menu — no computer required

Go to:

Settings → Accessibility → Accessibility Menu → turn it ON

Enable the available shortcut, such as the floating Accessibility button.

Open the Accessibility Menu and look for Power. If your Duo 2 presents the Android power menu, choose Restart.

ADB from a Windows PC — most reliable

If USB debugging is already enabled:

Connect the Duo 2 to your PC.

Open Command Prompt where Android Platform Tools are installed.

Run: adb devices

then:

adb reboot

or,

adb shell reboot -p

to completely power it off, but I would not recommend doing this yet. With the physical Power button gone, turning the Duo 2 back on could become difficult.

Since you don't intend to repair the Duo 2 and only want to keep it operational long enough to migrate everything:

Keep it powered on → transfer your data → use adb reboot whenever it starts misbehaving.

I would avoid a full power-off until the migration is completely finished.