How to get th circular side icons to show up on a new iPhone. 18

Ann Mendenhall 0 Reputation points
2026-09-27T17:53:09.8233333+00:00

All my accounts show up in a list in Outlook, but only 2 of them are showing the side circular icons so I can switch between accounts. I have re-started the phone, but still no luck. How do I get all the accounts to show up with the circle icons. I am on a new iPhone18, and previously an iPhone16, where all icons showed up.

Outlook | Outlook for mobile | Outlook for iOS | For home
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  1. Chloe-V 13,460 Reputation points Microsoft External Staff Moderator
    2026-09-28T02:32:09.7766667+00:00

    Hi @Ann Mendenhall

    I understand that all your accounts are listed in Outlook on your new iPhone, but only two circular account icons appear in the sidebar.

    Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

    Please first update Microsoft Outlook from the App Store. Then open Outlook, tap your profile icon in the upper-left corner, select Settings, and check each account under Accounts.

    For an affected account, select Reset Account if that option is available, then close and reopen Outlook. If the icon still does not appear, remove and re-add one affected account through Settings > Accounts > Add Account. Please avoid removing all accounts at once, especially if any use custom IMAP settings or work or school security requirements.

    If the issue continues, contact Outlook Mobile Support from within the app by tapping your profile icon, the question mark icon, and Contact Outlook Mobile Support. This allows the support team to review the relevant app diagnostics.

    If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".   

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