My sons microsoft account is hacked

Arie van den Berg 0 Reputation points
2026-09-27T13:53:59.58+00:00

His account is used for playing Xbox-games on his laptop acquired via for example Steam. We have proof that he bought the games. If we want to connect his previous password is disabled and he needs to connect to an unknown sketchy emailadress to get a code.

He is hacked while playing Minecraft and accidentally opened an phishinglink and filled in his information.
We fillled in the online forms to recover his account but without success.

What can we do else to get his account recovered?

Windows for home | Windows 11 | Family and online safety
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  1. Nathan Roberts (SN) 13,706 Reputation points Student Ambassador Volunteer Moderator
    2026-09-27T14:17:52.3733333+00:00

    Hey there, Arie van den Berg

    Sorry to read that your son has been hacked online. I can't imagine how stressful this is for you and your son.

    As I am unsure which account recovery forms you have completed, I am going to recommend the Xbox account recovery form here: https://aka.ms/recovermyaccount

    Please include as much information as possible, including the device ID, Xbox gamertag and other relevant information. This will allow the team to review the information submitted and get back to you with next steps.

    Please be aware that the Microsoft Account and Xbox account recovery teams are the only teams able to review account ownership and assist with account recovery requests. The outcome will depend on the information available and whether sufficient evidence can be provided to verify ownership of the account.

    In some account compromise cases, attackers may change passwords, security information, or two-factor authentication settings. This can make the recovery process more difficult, so please provide as much information as possible when completing the recovery form. If the team contacts you by email, please respond to them so the case remains active.

    Hope this helps,
    Nathan

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