Your account has been blocked

If the account shows "Your account has been locked", Microsoft indicates this is usually due to suspicious activity or a possible Terms of Use violation.

Since the reinstatement form was already submitted, the supported next steps are:

1. Do not submit additional reinstatement requests. Microsoft states that sending more requests can slow the response.
2. Check the email inbox, junk, and spam folders for the response from the Microsoft Online Safety team.
3. If the account can still reach the normal unlock flow, try signing in at https://account.microsoft.com to request a security code. A few important points from Microsoft:
   • any phone number can be used to receive the code
   • the number does not need to be linked to the account
   • it only needs to receive text messages
4. If the account remains blocked during verification, avoid repeated attempts. Microsoft notes that repeated requests can trigger or extend temporary blocks. In that case:
   • try another verification method already connected to the account
   • try another network, such as switching between Wi‑Fi and cellular
   • wait at least 24 hours, and if needed as long as possible up to 1 week before trying again
5. If the account cannot be unblocked with a code or password change, use the Sign-in Helper for the available support path.

If the specific sign-in page does not show a Next option and instead indicates the account was locked for suspicious activity or Terms of Use reasons, Microsoft says the reinstatement request must be reviewed by the Microsoft Online Safety support agent, and that team will contact through email after review.

Also, if two-step verification is enabled and none of the alternate verification methods are accessible, Microsoft states support agents cannot reset access or change account details manually.

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