My Minecraft license disappeared

Use the Microsoft account billing investigation flow first, because the missing game license and the remaining in-game purchases in order history can indicate that the game entitlement is no longer active even though other transactions still appear.

1. Open the Microsoft account Manage your payments page and select Investigate.
   • This is the recommended path for unrecognized or missing billing-related issues.
   • It can help identify whether the charge is tied to recurring billing, another account using the same card, a previously declined charge that was retried, a pre-order or split order, or an in-app purchase.
2. Review Order history and compare it with bank or card statements.
   • Check whether the Minecraft base game purchase appears at all.
   • If payments appear close together, that does not always mean a duplicate charge. Microsoft notes this can happen when a previously failed payment is retried successfully.
3. Check whether the purchase may be associated with another Microsoft account using the same payment method.
   • From Payment options, select Investigate to search for other accounts using the card.
4. If the game purchase is missing but in-game purchases are still present, one known cause is a disputed charge or chargeback on the game transaction.
   • In that case, the license can be removed while the dispute is pending.
5. If the investigation and order history review do not explain the missing license, use Contact Microsoft Support from the Microsoft support flow.
   • Enter the problem and select Get Help, then Contact Support.

If Minecraft Support already could not resolve it, the strongest next step from the available guidance is the Microsoft billing investigation path plus Microsoft Support, with the focus on whether the original game transaction was disputed, retried, or linked to a different account/payment record.

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