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Outlook | MacOS | New Outlook for Mac | For home
Using the New Outlook for Mac for personal email and calendar
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Welcome Lynn Biscott,
I understand how frustrating it can be when Outlook crash can sometimes make local data, contacts, or folders appear missing.
Could you please confirm the following:
- Are you using an Outlook.com, Hotmail.com, Live.com, or Microsoft 365 Personal/Family account, or is this an account provided by work/school?
- Did the missing emails and contacts disappear after Outlook crashed, or did this happen after updating Outlook or switching between New Outlook and Legacy Outlook?
- If you sign in to Outlook on the web, do you still see your contacts and missing folders there?
In the meantime, please try these quick checks:
- Open Outlook and select Outlook > Settings > General. Confirm that Hide On My Computer folders is turned off.
- Check whether the account is still syncing:
- Select Tools > Accounts
- Choose your account
- Verify that it shows as connected and there are no sync errors.
- Open Outlook on the web and check:
- People for your contacts
- Deleted Items
- Recover deleted items (if available)
Looking forward to your update.