When or How we are going to fix pptx not loading in iframe through sharepoint graph api or any alternative

Nayeem Majeed 0 Reputation points
2026-09-25T12:50:48.6766667+00:00

we are not able to preview our ppt files in browser using SharePoint graph api from past 2-3 days when this will be resolved or what alternative we have to it to make it work

Microsoft 365 and Office | SharePoint | Development
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  1. Jay1 Tran 1,460 Reputation points Independent Advisor
    2026-09-25T13:22:07.1666667+00:00

    Hi Nayeem,

    Thank you for reaching out.

    This issue has recently been reported by other users who are also unable to preview PowerPoint files through the SharePoint Microsoft Graph API. At this time, I do not have an estimated timeline for when the issue will be resolved.

    In the meantime, please try the following:

    1. Check the file permissions

    Confirm that the affected user or application has permission to access the PowerPoint file and the SharePoint document library. The account should have at least Read permission.

    1. Test the file in Graph Explorer

    Use Microsoft Graph Explorer to run the driveItem: preview request again and verify whether it returns a valid preview URL. If possible, test with a newly created PowerPoint file containing only one slide.

    1. Review organizational policies

    Please contact your organization’s IT administrator and ask them to verify whether any Conditional Access policies, firewall rules, VPN policies, proxy settings, or security products could be blocking access to the Microsoft 365 preview service.

    If the problem continues after completing these checks, your IT administrator can create a support ticket with Microsoft Support for further investigation. When submitting the ticket, please include the failed request’s timestamp, request ID, HTTP response, affected file details, and the results of the Graph Explorer test.

    In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support  

    For instructions on submitting a support request, please refer to: Get support - Microsoft 365 admin | Microsoft Learn. 

    I hope the information I shared earlier was somewhat helpful in addressing your issue. If you have any further questions or updates, please don’t hesitate to share. I’m always happy to assist further if needed.   

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