Trustpilot merchant rating not appearing in my search campaign

Hello Ofek Arbiv,

Thank you for using the Microsoft Advertising Learn Q&A Platform. I understand how frustrating it can be to meet the merchant rating requirements and still not see your Trustpilot rating appearing with your ads.

Even when the eligibility requirements are met, merchant ratings are Automated Extensions, so they may not be displayed with every eligible ad.

A few things are worth checking:

• Confirm that you're using a Search campaign.
• Make sure your website/domain and business information are consistent across Trustpilot, your ads, and Microsoft Merchant Center, as mismatched information can prevent the rating from being associated with your ads.
• Keep in mind that meeting the eligibility requirements does not necessarily mean the rating will appear with every ad.

Merchant ratings cannot be manually added or modified. If everything is correctly configured and the rating is still not appearing, further investigation may be needed to determine what is preventing it from showing.

What are merchant ratings?

Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out! 

I hope the information provided here will at least partly answer your question.  If you have any additional questions, please do not hesitate to reach out to our support.  I have also sent you a private message asking for further details. You are more than welcome to respond to me so that I can begin the investigation on my end.

Have a great day!

Kind regards, 

Dagmara| Microsoft Advertising Support Specialist | 800-518-5689