Clicking on the photo doesn't open the person card

Widar Swensen 0 Reputation points
2026-09-24T12:53:58.5633333+00:00

When I activate search.aspx/people I get a list of peoples.

When I click the photo or the name, which are clickable, nothing happens.

Until now a person card has popped up.

Have we got some uppdates from Microsoft that has caused this?

Microsoft 365 and Office | SharePoint | For business | Windows
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  1. Alina Le 5,495 Reputation points Independent Advisor
    2026-09-24T13:26:37.06+00:00

    Hello Widar Swensen

    Based on the current situation, I would suggest focusing on a few key checks to help determine where the issue is coming from before investigating further.

    1/ Check the impact scope

    • Does the issue affect one user or multiple users?
    • Does it occur across all SharePoint sites or only a specific site?
    • Does it happen in different browsers and on different devices?

    2/ Validate whether it is a browser/client-side issue

    • Test in an InPrivate/Incognito window.
    • Test in another browser (Edge/Chrome).

    3/ Verify whether Person Cards work elsewhere in Microsoft 365

    • Test from Teams, Outlook, or a SharePoint list/library.
    • If Person Cards work in other locations, the issue may be isolated to the People Search experience rather than profile services in general.

    4/ Check Impact Scope

    Verify whether other users in your organization are experiencing the same issue.

    Finally, I would recommend collecting screenshots and any browser Console errors to help narrow down this issue.

    Kind regards,

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