Free Account

dev verma 0 Reputation points
2026-09-23T14:52:15.44+00:00

Azure Free Account signup is stuck after successful verification. The verification shows “Verification complete”, but the Next button remains disabled. I have no Azure subscription under Subscriptions, and I only have one Default Directory. Please check my account and help complete the Azure Free Account subscription creation.

Azure Application Gateway
Azure Application Gateway

An Azure service that provides a platform-managed, scalable, and highly available application delivery controller as a service.

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  1. dev verma 0 Reputation points
    2026-09-23T14:54:45.4533333+00:00

    I am trying to create an Azure Free Account. Phone/card verification shows “Verification complete”, but the Next button remains disabled. I have checked Azure Portal > Subscriptions and there are 0 subscriptions. I have only one Default Directory. I also tried Chrome Incognito, but the issue remains. Please check why my Azure Free Account subscription has not been created.

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  2. AI answer

    2026-09-23T14:52:33.3433333+00:00

    If verification shows Verification complete but Next stays disabled, use this supported troubleshooting path:

    1. Verify the sign-up prerequisites again:
      • Azure profile information is correct, including contact email address, street address, and telephone number.
      • Credit card information is correct.
      • No other Microsoft account already uses the same information.
    2. Check the billing details on the Microsoft account:
      • Sign in to the Microsoft account center.
      • Open Your info.
      • Confirm billing and shipping details are completed and valid.
      • Confirm the credit card billing address matches the bank records.
    3. If the issue occurs in the card verification stage, allow third-party cookies in the browser, then refresh the sign-up page.
      • In Chrome: Settings > Show advanced settings > Privacy > Content settings and clear Block third-party cookies and site data.
      • In Edge: Settings > View advanced settings > Cookies > Don't block cookies.
      • If refresh does not help, fully close and restart the browser and try again.
    4. Try a private browsing session or clear browser cookies/cache.
      • This is especially relevant when only one default directory is shown but the sign-up flow appears stuck.
      • In Edge, use New InPrivate window.
      • In Chrome, use Incognito mode.
    5. If phone verification was part of the flow, confirm the phone number was entered correctly with the right country code, and use a non-VoIP number. If SMS is unreliable, try the Call me option.
    6. If the free trial still does not appear under Subscriptions, confirm eligibility:
      • Free trial is only available to users who are new to Azure.
      • If any Azure subscription existed previously, free trial activation is not available.
      • In that case, the supported alternative is a pay-as-you-go subscription.
    7. If sign-up remains blocked after the browser and account-detail checks, create a support request for Azure Billing and Subscriptions.

    Because no subscription appears under Subscriptions, the account-side sign-up did not complete successfully yet.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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