Microsoft Surface Duo Stuck in Boot loop and will not go into recovery

Question

Microsoft Surface Duo Stuck in Boot loop and will not go into recovery

Brad O'Shizno 0

I have a microsoft Surface Duo. Its been sitting around. Turned it on, and it goes to the Boot Screen. When selecting Start or Recovery, it shows a black screen, a windows symbol, then back to the Boot Screen.

I spoke with an IT professional. The only way to fix it is to have the EDL files. Which we cant get. Does Microsoft provide a fix for this?

Brad O'Shizno 0 Reputation points

2026-09-23T15:17:49.0566667+00:00

I can't imagine it being an issue for us to have these old files from a device that's outdated??

1 answer

Your answer

Brad O'Shizno 0 Reputation points

2026-09-23T15:17:49.0566667+00:00

I can't imagine it being an issue for us to have these old files from a device that's outdated??

Answer 1

Carl-L 23,195 Microsoft External Staff Moderator

Hello Brad O'Shizno,

Welcome to Microsoft Q&A forum.

I have checked and there is no current way for users to get an access to EDL file officially from Microsoft. In this case, since you cannot restore through normal procedure (Cannot access recovery environment, the best way forward is to try to contact Surface support to see if they can provide that from their side.

Thank you for your understanding.

Brad O'Shizno 0 Reputation points

2026-09-24T13:35:30.26+00:00

I'm Sorry, i don't know what your position is. and yes, i know exactly what I need, and who has it, and I want to get it. Because as soon as this was updated by YOUR UPDATE, it turned into a brick. So, i would like you to connect me to whoever is above you that can make these decisions to get the file, or... an option for me to send it to you to get fixed... I'm not going to run around to different Surface or MICROSOFT. Same company. and I want this fixed, or i want this file i need.

Thank you for understanding. I'm very upset that YOUR UPDATE caused MY $1400 phone to break. So, please, connect me with someone who can make those decisions. Because i turn it on, update it, and now its stuck in a boot loop? and you have the files to at least FIX it, but still wont???

This is why I need to speak with someone else. I don't care how far i have to go. I want my $1400 device fixed that your update broke.
Brad O'Shizno 0 Reputation points

2026-09-24T13:37:40.2033333+00:00

I will send it to whoever, but you broke it, i want it fixed. It was off, sitting in a box, i turned it on, updated, and your update broke my phone, regardless of the warranty, if its about a file I CANT GET, then i should be able to send this to someone, and have my phone fixed...
Carl-L 23,195 Reputation points Microsoft External Staff Moderator

2026-09-25T13:27:17.39+00:00

Hello Brad O'Shizno,

If you want to contact Surface Support, you can do so using the Surface app or through Microsoft Support.

Regarding the EDL file, I do see some sharing on GitHub for this. However, please note that not all files posted there is from Microsoft, so please be careful with what you want to download.

Thank you for your understanding.
Brad O'Shizno 0 Reputation points

2026-09-25T16:53:16.4133333+00:00

Is there anyway you can give me a link to what u were talking about on Github?
Carl-L 23,195 Reputation points Microsoft External Staff Moderator

2026-09-26T13:45:00.3633333+00:00

Hello Brad O'Shizno,

You can try this link: https://github.com/bkerler/edl. Disclaimer: Though GitHub is managed by Microsoft, this entry itself is not from a Microsoft developer. Please carefully check before downloading anything.