windows 8 PC

John Medvec 0 Reputation points
2026-09-22T20:31:28.6533333+00:00

my windows 8 pc won't accept my updated, confirmed ms account password

Windows for home | Previous Windows versions | Desktop, Start, and personalization
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  1. Hendrix-V 19,655 Reputation points Microsoft External Staff Moderator
    2026-09-23T06:13:33.8733333+00:00

    Hi John Medvec,

    If the new password works when signing in to your Microsoft account online, the next step is to verify that the PC can connect and synchronize with Microsoft account services during sign-in.

    Please try these quick checks:

    1. Confirm the new password works at the Microsoft account website from another device.
    2. Verify the Windows 8 PC is connected to the internet at the sign-in screen.
    3. Restart the PC after confirming the network connection, then try signing in again.

    If the issue continues, please let us know:

    • Whether you're signing in with a Microsoft account or a local account.
    • Whether the PC has been connected to the internet since the password was changed.
    • The exact error message, if one appears.

    Please note that Windows 8 reached end of support on January 10, 2023, devices running Windows 8 no longer receive security updates, non-security updates, or technical support from Microsoft. As a result, some account authentication or connectivity issues may be more difficult to troubleshoot on this platform. You may wish to consider upgrading to a supported version of Windows if the device meets the requirements.

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  2. AI answer

    2026-09-22T20:31:42.11+00:00

    If the PC is signed in with a Microsoft account, use the password recovery flow again from Recover your account and reset the password there:

    1. Select Recover your account and enter the email address, phone number, or Skype name used to sign in.
    2. Choose where to receive the security code, then select Next.
    3. Enter the requested information and select Send code.
    4. Enter the code in Verify your identity and select Next.
    5. Enter the new password and confirm it.

    For Windows 8 specifically, there is also a known issue where cached credentials are not updated after a password change. The documented resolution is to install update rollup 2883201.

    If the PC is actually using a local Windows account, the Microsoft account password will not work. In that case, reset the local account password from the Windows sign-in screen:

    1. Select the arrow next to the password field.
    2. Select OK > Reset password.
    3. Answer the security questions configured for that local account.

    If none of these options work, Microsoft support cannot retrieve or bypass a lost or forgotten password. The available next steps are the Sign-in helper or Contact Microsoft Support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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