Hi,
Based on your description, this issue is commonly related to a corrupted printer configuration, Print Spooler service issues, or a problem introduced during a recent Windows update that affects printer management components.
As a first step, I recommend stopping the Print Spooler service, deleting all files from C:\Windows\System32\spool\PRINTERS, and then restarting the service. If the issue persists, please remove the affected printer drivers from Print Management (printmanagement.msc) under Print Servers > Drivers, as Windows may prevent printer removal when a driver package is corrupted or stuck in the spooler database.
Additionally, please verify that the users have local administrative rights and check whether the printers can be removed using Settings > Bluetooth & devices > Printers & scanners, Print Management, or Devices and Printers in Control Panel. If none of these methods work, I recommend running the following command to rebuild the printer subsystem:
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
After the scans complete, restart the device and test again. If the issue started immediately after a specific Windows update, please also review the update history and test whether the behavior persists after installing the latest cumulative update, as Microsoft regularly releases fixes for printing-related issues.
I hope this helps resolve the issue. If you find this answer helpful, please click "Accept Answer" so it can assist others facing a similar problem as well.
Jason