Bought a pack from minecraft and i havent got it

Subject: Urgent Refund Request – Charged $46.95 but Minecraft Purchase Was Not Received

Hi Minecraft Support,

I’m contacting you regarding a purchase I made for the Minecraft Java & Bedrock Edition bundle. I was charged $46.95 AUD, but I never received the purchase or access to what I paid for.

The transaction was made on 22 September 2026 at approximately 4:42 PM. My bank/Spriggy transaction shows:

Merchant: MICROSOFT*STORE SYDNEY AU

Amount: $46.95 AUD

Date: 22 September 2026

Time: 4:42 PM

I have attached a screenshot of the transaction as proof of the charge.

The main issue is that the money was taken from my account, but I never received a confirmation email from Minecraft or Microsoft saying that my purchase was successful. I also checked my Minecraft/Microsoft account and the Java & Bedrock bundle is not available to me.

The purchase was made using my Spriggy card, so I unfortunately don't have access to a lot of the transaction information that may normally be available through a bank account, such as a detailed order number. However, I can provide the screenshot showing the exact charge, as well as any other information you need to help locate the transaction.

I have paid the $46.95 AUD, but I have not received the product I paid for. Because of this, I would like to request a full refund of the $46.95 AUD.

If the purchase can be located and there is an issue preventing the game from being added to my account, I would still like the situation resolved. Otherwise, please process the refund.

Please let me know if you need my Microsoft/Minecraft account information or anything else from me to investigate the transaction.

Thank you for your help.