Return shipping label

Hello Stephen Chan,

I understand that you need the return shipping label to complete the warranty replacement process.

For privacy, I have covered the repair order number shown in your post. Please avoid sharing order numbers or other service details publicly.

Please sign in to Microsoft account | Devices using the same Microsoft account associated with the repair order. Select the relevant Surface device, expand it, and then select Check status next to Service Orders. If available, open Print shipping label to download or print the label.

You may also want to check:

• The Junk or Spam folder of the email address associated with the service order.
• The packaging in which the replacement device arrived, in case return documents were included.
• Whether the repair order is visible under the correct Surface device and Microsoft account.

Have you already received the replacement device, and is the Print shipping label option missing from the service-order page as well?

If the label is unavailable in both the package and your account, please contact Microsoft Support and provide the repair order number privately. Since this is a user-to-user community, we cannot access the order or issue a replacement label from here.

You can also review Microsoft’s official instructions here: Check the status of a Surface repair order or print a shipping label. Thank you so much for your understanding.     

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